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Business Jargons

A Business Encyclopedia

Communication

Definition: Communication is the process of transmitting information from one person to another. It is the act of sharing of ideas, facts, opinions, thoughts, messages or emotions to other people, in and out the organisation, with the use of the channel to create mutual understanding and confidence.

It is not tied to words, i.e. whether an individual speaks or not, the message is automatically conveyed to the other party. Besides words, communication can take place through symbols, letters, actions, expressions, etc.
communication

Elements of Communication

Communication is a two way process, wherein interchange of message connects the sender and receiver, towards an agreed direction, consisting seven elements:

  1. Sender: Otherwise known as a source, it is the person who has something to pass on, to another individual.
  2. Encoding: The sender of the message, selects appropriate words or non-verbal techniques to convert the idea into the message, which is called as encoding.
  3. Message: Message implies something that the sender wants to communicate, to the receiver. Without a message, no communication is possible.
  4. Medium: Medium alludes to the channel or mode, through which message is communicated to the receiver, i.e. it can be sent by way of electronic word processing system, graphic, symbol, etc.
  5. Receiver: The one to whom the message is directed, is called receiver. He/she notices and conveys some meaning to the message.
  6. Decoding: The act of interpreting message by the receiver, is termed as decoding. The receiver’s outlook, experience, and attitude play a vital role in decoding message.
  7. Feedback: The process of communication can never be completed, if the response of the receiver is missing. It enables the communicator of a message to know whether the message has been received and interpreted in the same manner as directed.

All the seven elements of communication has a great role to play in the entire process, as there can be some deformation between the intended message and the received one.

Forms of communication

  • Formal Communication: Alternatively known as official communication, it passes through predefined channels which all the members of the organisation are bound to follow. In every organisation, a corporate ladder is established, through which communication flows, which can be:
    • Downward: Superior to subordinate
    • Upward: Subordinate to superior
    • Horizontal: Between employees of the same level, but different areas of responsibility (department).
    • Diagonal: Between employees of different levels and department.
  • Informal Communication: The form of communication which grows spontaneously out of personal or social needs, among members of the organization, called as grapevine or informal communication. It is a secondary network of information in an organisation, which can be:
    • Single strand chain
    • Gossip chain
    • Probability chain
    • Cluster chain

Informal communication is the fastest form of communication, that rapidly transmits information to various members of the organisation. Further, the response of the members can also be obtained quickly.

Modes of Communication

modes of commun9ication

  • Verbal Communication: Communication, in which words (spoken or written) are used to transmit information is called verbal communication. It can be done in two ways:
    • Oral communication: E.g. Face to face conversation, telephonic conversation, lectures, speeches, conferences, etc.
    • Written communication: E.g. Letters, emails, newsletters, SMS, etc.
  • Non-verbal Communication: The communication between parties in which words are not used as a means for interchanging message, i.e. except words, other means are used like sounds, symbols, actions and expressions. Communication takes place non-verbally through:
    • Body language, E.g. Gestures, postures, body movements, etc.
    • Paralanguage, E.g. Pitch variation, tone, speaking speed, word stress, etc.
    • Sign language E.g. Hand movement, facial expressions, etc.
    • Time language E.g. time used to communicate our message.
    • Space language, E.g. Space maintained between the parties to communication, during the conversation.

Communication is the spine of the organization that without it no organisation can survive and operate effectively, towards attaining its goals. It is the primary means, by which organisational members work together. Further, it ties all the members of an organisation in a single thread and let them respond to and influence each other.

Related terms:

  1. Verbal Communication
  2. Communication Process
  3. Non-Verbal Communication
  4. 7 C’s of Communication
  5. Effective Communication

Reader Interactions

Comments

  1. Marie says

    February 23, 2019 at 8:23 am

    This is very helpful. Thank you so much

    Reply
    • Aderinola Faith says

      November 5, 2022 at 3:52 pm

      This is Nice

      Reply
    • Adeyemi ore says

      November 5, 2022 at 3:53 pm

      Thank You

      Reply
    • Adtya says

      September 27, 2023 at 10:36 am

      really this is very helpful

      Reply
  2. Arif Mohmad says

    March 21, 2019 at 8:43 pm

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    • Victor Mboya says

      November 11, 2021 at 3:13 pm

      Very useful website

      Reply
  3. Sanju Sarkar. says

    July 28, 2019 at 6:20 pm

    Thanks a lot.

    Reply
  4. Kainat Rafique says

    August 22, 2019 at 12:19 am

    Thank you!!

    Reply
  5. P Raja says

    August 24, 2019 at 11:44 am

    Can anyone clarify “Time Language”

    Reply
  6. tanbid says

    October 27, 2019 at 9:10 pm

    Thanks to them who make this articel.

    Reply
    • Surbhi S says

      October 29, 2019 at 9:50 am

      Thanks a lot to all the readers, for constantly appreciating and supporting us.

      Reply
      • Safi says

        November 14, 2019 at 10:19 pm

        Clear cut and Easy

        Reply
  7. Shazma says

    December 30, 2019 at 5:07 pm

    What is meant by Channels of communication? Plz reply

    Reply
  8. SSEBAANA LAWRENCE says

    April 26, 2021 at 1:55 pm

    Well thank you so much for that idea

    Reply
  9. Ajoke says

    March 17, 2022 at 10:15 pm

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  10. Abigael says

    September 22, 2022 at 2:47 am

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  11. Diana Mae Rosagas says

    January 18, 2023 at 4:48 pm

    I learned a lot. Thank you so much

    Reply
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    February 28, 2023 at 1:52 am

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  13. Rich says

    March 7, 2023 at 1:46 pm

    I learned a lot. Thank you and Godbless

    Reply
  14. Melissa Delim Soriano says

    March 26, 2023 at 7:38 pm

    I learned a lot, Thank you so much and god bless

    Reply
    • Rosenette says

      April 18, 2023 at 5:07 pm

      Thank you for a change to learn

      Reply
  15. Rosenette says

    April 18, 2023 at 5:09 pm

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    Reply
    • Chona says

      June 11, 2023 at 1:28 am

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      Reply
  16. ram says

    July 31, 2023 at 6:28 pm

    Clear and concise explanation! 📝🌐

    Reply
  17. Siri says

    December 21, 2023 at 8:02 pm

    Nice explanation. essay to understand of a student.. 👍

    Reply

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